Shipping Policy
Free Standard Shipping
We offer FREE shipping with purchases over CAD$85. For orders below CAD$85, it will be charged a shipping fee at checkout.
Free Toronto GTA Pick Up
We offer FREE Toronto GTA pick up, the location may vary (see detail below), and all orders qualify.
Canada
| Shipping Methods | Charges | Areas | Shipping Time |
| Free Standard Shipping | Free on orders over CAD$85 | Most areas in Canada | 1-7 business days |
| Standard Shipping | CAD$10 - CAD$25 | Most areas in Canada | 1-7 business days |
| Free Toronto GTA Pick Up | FREE |
Pick UP Location: Emerald City [Sheppard & Don Mills] (Usually ready in 2-4 days) |
Order usually ready for pick up in 2-4 business days |
1. Shipping Regions: We currently offer shipping within Canada where shipping is available. If your location is not listed, we apologize for any inconvenience caused and encourage you to check back in the future for potential expansion of our shipping services.
2. Order Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-4 business days from the date of purchase. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
3. Shipping Methods and Carriers: We partner with reliable shipping carriers to ensure the safe and timely delivery of your coffee beans. The available shipping methods and carriers will be displayed during the checkout process. Please select the preferred shipping method or local pick-up locations that best suits your needs.
4. Shipping Fees: Shipping fees are determined based on various factors, including the destination, weight of the package, and the selected shipping method. The shipping costs will be calculated and displayed during the checkout process. Please review the shipping fees before completing your purchase.
5. Delivery Time: Delivery times may vary depending on your location, chosen shipping method, and other external factors beyond our control, such as customs procedures or unforeseen circumstances. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
6. Shipment Tracking: We provide shipment tracking services for most orders. Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your package. Please note that it may take some time for the tracking information to be updated, so we appreciate your patience.
7. Damaged or Lost Shipments: While we take great care in packaging and securing your order, we understand that unforeseen circumstances can occur during the shipping process. If your package arrives damaged or is lost in transit, please contact our customer service within 24 hours. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
8. Address Accuracy: It is your responsibility to provide accurate and complete shipping information during the checkout process. Please double-check your shipping address to avoid any delays or misdeliveries. We are not responsible for packages that are undeliverable or returned due to incorrect addresses provided by the customer.
9. Order Status and Support: You can view the status of your order and track your shipment by logging into your account on our online store. If you have any questions or concerns regarding your order or shipment, please contact our customer service, and we will be happy to assist you.
Please note that the shipping policy outlined above is subject to change without prior notice. We recommend reviewing the shipping information and policies during the checkout process for the most up-to-date details.